Refund & Returns Policy

Welcome to Vescartes Clothing. We are committed to providing premium-quality streetwear and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help.Please read our Refund & Returns Policy carefully before requesting a return or refund.Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

The item must be unused, unworn, and unwashed.
All original tags, labels, and packaging must remain intact.
The product must be in its original condition without signs of use or damage.
A valid proof of purchase or order confirmation is required.
Sale, clearance, or promotional items may not be eligible for return unless they arrive damaged or defective.

Vescartes Clothing reserves the right to refuse returns that do not meet these requirements.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: info@vescartesofficial.com

When contacting us, please include:

Your full name
Order number
Email address used to place the order
Reason for the return
Photos (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide return instructions.

Please do not return products without receiving return authorization.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if your order arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery.

Please email info@vescartesofficial.com with:

Your order number
Clear photos of the product
Photos of the shipping packaging
A brief description of the issue

Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

Refund Process

After your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow:

3–7 business days for inspection.
5–10 business days for your bank or payment provider to complete the refund after it has been issued.

Processing times may vary depending on your payment provider.

Exchanges

If you would like a different size or a replacement item, please contact us before placing a new order.

Exchanges are subject to product availability.

If your requested size or item is unavailable, we may offer:

A replacement product
Store credit (where applicable)
A full refund

Non-Returnable Items

The following items cannot generally be returned unless they are damaged or defective:

Gift cards
Final sale items
Clearance products
Customized or personalized products
Products showing signs of wear, washing, or alteration

Order Cancellation

Orders can only be canceled before they have been processed or shipped.

If your order has already entered fulfillment or has been dispatched, cancellation may no longer be possible. In this case, you may request a return after delivery, provided the product meets our return requirements.

To request an order cancellation, please contact:

info@vescarttesofficial.com

Return Shipping

Customers are generally responsible for return shipping costs unless:

The wrong item was delivered.
The item arrived damaged.
The product has a manufacturing defect.
The return is due to an error on our part.

We recommend using a tracked shipping service, as Vescartes Clothing cannot guarantee receipt of returned packages sent without tracking.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times may vary.
If you still require assistance, email us at info@vescartesofficial.com.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or your order, our customer support team is always happy to assist.

Vescartes Clothing